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PLSubscription Management, Change Plan, Pause, Cancel and Reactivate
Manage your subscription from Settings > Billing. All plan changes are prorated, no contracts or cancellation fees, your data stays accessible even after cancellation.
Table of Contents
Subscription Management, Change Plan, Pause, Cancel and Reactivate
Where everything lives
Settings > Billing has 5 tabs. Most users only need the first two.
- Overview, current plan, next renewal, usage snapshot
- Change Plan, upgrade, downgrade, switch monthly/annual
- Payment Methods, cards, ACH, wire (Enterprise)
- Invoices, downloadable PDFs for last 24 months
- Tax + Address, VAT ID, billing country, address
Pause subscription
Pause for up to 90 days without losing data or seat assignments. Useful for seasonal agencies or summer slowdowns.
- Pause stops billing immediately, prorated refund for unused days
- Account moves to view-only during pause
- Resume reactivates the same plan, no setup needed
- After 90 days, auto-cancellation kicks in
Cancel subscription
Cancellation stops billing at the end of the current period (no immediate cutoff). You keep full access until the period ends.
- Cancel anytime from Billing > Overview > Cancel Plan
- No cancellation fee or contract penalty
- Reason field is optional but helps us improve
- Email confirmation sent immediately
Reactivate after cancellation
Reactivate within 12 months and your data, projects, integrations and team members come back exactly as they were.
- Click Reactivate from any locked screen
- Pick the same or a different plan
- Billing restarts immediately, no setup fee
- After 12 months of inactivity, data is permanently deleted (you get a 30-day notice email first)
- 1Select KPIs
Pick 4-6 client-facing metrics (traffic, visibility, conversions).
- 2Apply Template
Add filters and commentary to a branded PDF template.
- 3Share
Send a read-only link or downloadable PDF.
- 4Schedule
Enable weekly or monthly automated delivery.